Why mahindra satyam bpo

ET Secure IT. Tech Bytes. Newsletters Tech Top 5. Morning Dispatch. Rate Story. Font Size Abc Small. Abc Medium. Abc Large. Based on a robust methodology spanning over three months, involving an online poll, customer interviews and a jury meeting, the award carries tremendous credibility and is one of the most coveted in India Inc, Mahindra Satyam said in release.

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Find Info. Lorem ipsum Lorem ipsum dolor sit Lo Lo. Lorem ipsum Lorem ipsum dolor sit Lorem ipsum. There was a time when business process outsourcing BPO was used by companies to access cheaper labour in emerging economies to carve cost out of repetitive, non-critical tasks. The lure of savings that went to the bottom line was irresistible for many enterprises, but problems led many companies to reassess their motives for outsourcing.

Times have changed. Clients and service providers have matured, and BPO has become a high priority for CEOs, particularly as businesses deal with the impact of the global downturn and the liquidity crisis in the financial markets. Gone are the days when BPO was only about outsourcing low-end, non-core activities to multiple vendors offering labour cost arbitrage. Today, BPO is seen as strategic and transformational, and increasingly undertaken in partnership with a single vendor that executes a broad array of business processes.

Reducing cost is still a consideration, but the key driver is the ability to help organisations become more competitive and improve their service offering to customers. At the start, outsourcing was purely about cost arbitrage to boost the bottom line.

Now, CEOs are looking at outsourcing more strategically. Cost arbitrage is a given, so CEOs are looking at short-term objectives, but they also want partners with domain expertise to help them be nimble enough to adapt as markets change. In working with some of the most prestigious companies as an integrated, end-to-end sourcing partner, Mahindra Satyam BPO has been at the vanguard as BPO extends its reach up the value chain to encompass far more than the non-core processes with which the market began.

Across manufacturing support, geospace, supply chain management, visualisation, telecom, and artwork and pack management, to name but a few, the company continues to grow, and Rangineni sees it increasingly leveraging its global presence to meet the ever more sophisticated needs of its clients. Key to the development of its capability was the strategic investment in Satyam by global systems integrator and consulting firm Tech Mahindra in April , which greatly expanded its delivery footprint.

It brought financial stability to the organisation. The companies offer a broader portfolio and we are closer to our customers. The company is a prime example of how service providers are exploring a deeper association with their customers to capitalise on a shared desire to maximise the gains from outsourcing.